1. ALL TAXES INCLUDED – NO HIDDEN CHARGES (DDP)

For customers located in the United States, Canada, United Kingdom, European Union, Australia, and New Zealand, all applicable customs duties, import tariffs, and local sales taxes/VAT are fully included in the final price displayed at checkout. There are zero surprise fees or additional import payments required upon physical delivery.

For other international destinations, please review Section 5 (Rest of World Customs & Duties) below.

2. ORDER PROCESSING & CUTOFF TIME

  • Handling Time: Orders undergo inspection, packing, and dispatch within 1 to 3 business days (Monday through Friday).

  • Operating Hours: Fulfillment operations run Monday through Friday, 9:00 AM to 5:00 PM (BRT / UTC-3). Orders placed on weekends or official public holidays will be processed on the following business day.

  • Order Cutoff Time: 5:00 PM (BRT / UTC-3). Orders placed after this cutoff will enter handling on the subsequent business day.

3. SHIPPING RATES, ZONES & DELIVERY ESTIMATES

Delivery timelines begin immediately after the parcel has cleared our hub and been handed over to the carrier.

Region / Country Shipping Service Cost Transit Time Total Delivery Time (Handling + Transit)
United States & Canada Standard Tracked $5.90 USD (Free over $99.00) 7–12 business days 8–15 business days
United Kingdom Standard Tracked £5.90 GBP (Free over £80.00) 7–12 business days 8–15 business days
European Union Standard Tracked €5.90 EUR (Free over €90.00) 7–12 business days 8–15 business days
Australia & New Zealand Standard Tracked $5.90 USD (Free over $99.00) 15–20 business days 16–23 business days
Rest of the World International Tracked $5.90 USD (Free over $99.00) 15–20 business days 16–23 business days

4. LOGISTICS CARRIERS & REAL-TIME TRACKING

Shipments are fulfilled through trusted international freight and courier networks, including DHL Express, FedEx, UPS, and national postal networks (such as USPS, Royal Mail, and Australia Post).

  • Tracking Information: A automated dispatch email containing your tracking number and tracking portal link will be issued within 24 business hours of departure.

  • Multiple Item Shipments: Items ordered together are consolidated into a single parcel whenever feasible.

5. INTERNATIONAL SHIPMENTS (OUTSIDE US, CA, UK, EU, AU, NZ)

For destinations outside our primary tax-inclusive zones, packages are shipped under standard international trade terms (DDU – Delivered Duty Unpaid):

  • Local import duties, administrative customs fees, or foreign VAT assessments may be levied by your domestic customs agency.

  • These regulatory charges are determined solely by destination authorities and remain the responsibility of the recipient.

  • Packages are legally declared as commercial merchandise with actual transaction values; parcels cannot be designated as "gifts" or "samples."

6. DELIVERY ACCURACY & INCIDENTS

  • Address Verification: Please review street names, postal codes, and contact details carefully. Arkaw is not liable for failed handoffs resulting from inaccurate or incomplete shipping information provided at checkout.

  • Delivery Attempts: Most destination couriers perform up to three delivery attempts before routing packages to a local pick-up parcel shop or returning to sender.

  • Transit Delays: Seasonal volume peaks, adverse weather disruptions, or government border security inspections may occasionally cause transit variations. For issues regarding tracking updates, contact customer support promptly.

7. CUSTOMER CARE & SUPPORT CHANNELS

If you have questions about your delivery status or require route assistance, contact our fulfillment support desk:

  • Brand Name: Arkaw

  • Customer Support Email: Contact@arkawstreets.com

  • Support Desk Hours: Monday to Friday, 9:00 AM – 6:00 PM (BRT / UTC-3)

  • Live Chat: Accessible on the website during active support hours