Returns & Exchanges

At Arkaw, we want you to be completely satisfied with your streetwear purchase. We offer a transparent, straightforward return process in accordance with applicable consumer protection laws across the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and internationally.

1. RETURN WINDOWS

Standard Change-of-Mind Returns: You may request a return within 30 calendar days from the date your package is marked as delivered.
EU & UK Statutory Right of Withdrawal: Customers located in the European Union and the United Kingdom have a legal right to withdraw from their purchase within 14 calendar days of physical delivery, without giving any reason.

2. RETURN ELIGIBILITY CONDITIONS

To qualify for an exchange, store credit, or refund, all items must meet the following mandatory conditions:

Unworn & Unwashed: Items must show no signs of wear, washing, alteration, marks, or odors (including perfumes, colognes, or smoke).
Original Tags Attached: All brand tags, care labels, and security tags must remain intact and securely attached.
Original Packaging: Items must be returned in their original garment bags, packaging, and protective sleeves.
Footwear Requirements: Footwear must include the original, undamaged branded shoebox. The shoebox must be placed inside an external protective shipping carton. Do not apply shipping labels, tape, or writing directly onto the branded shoebox, as this renders the item unsellable and will lead to the return being rejected.
Proof of Purchase: Every return request must include your original order number or purchase confirmation.

3. NON-RETURNABLE ITEMS

For hygiene, health protection, and clearance reasons, the following items are strictly non-returnable and non-refundable, except where required by mandatory consumer protection legislation:

Face masks and head coverings
Intimate apparel (including underwear, bodysuits, and socks)
Swimwear
Pierced jewelry and earrings
Gift cards and digital vouchers
Items clearly labeled as Final Sale at the time of purchase

4. RESTOCKING FEES

Restocking Fee: $0.00 (No restocking fees). Arkaw does not charge restocking fees or repackaging penalties on eligible returns.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged during transit, defective, or different from what you ordered:

Contact us within 7 calendar days of delivery at Contact@arkawstreets.com with your order number and clear photographs showing the defect or issue.
Once verified, we will provide a prepaid return shipping label at no cost to you and dispatch a replacement or issue a full refund (including original shipping costs).

6. RETURN SHIPPING COSTS

For Change of Mind: The customer is responsible for covering the cost of return shipping back to our operational facility, unless local statutory consumer protection laws state otherwise. Original shipping fees paid at checkout are non-refundable.
For Defective/Faulty or Incorrect Items: Arkaw covers 100% of return shipping expenses.
For EU / UK Full Order Withdrawals: If an EU or UK customer exercises their 14-day statutory right of withdrawal for the entire order, the original standard shipping cost paid at checkout will be refunded, while the return postage remains the responsibility of the customer.

7. HOW TO INITIATE A RETURN (STEP-BY-STEP)

Submit a Request: Email Contact@arkawstreets.com or Click Return Form with the subject line "Return Request - [Your Order Number]". Specify the item(s) you wish to return and the reason (Refund, Exchange, or Defect).
Receive Return Authorization: Our support team will respond within 24–48 business hours with your Return Merchandise Authorization (RMA) instructions and the exact return shipping details.
Pack & Ship: Securely package the item(s) in protective shipping material, ensuring that clothing tags and footwear boxes remain undamaged. Dispatch the parcel using a trackable courier service and retain your tracking receipt.
Inspection & Processing: Once the parcel arrives at our facility, our quality control team will inspect the item within 2 to 3 business days.

8. REFUNDS, STORE CREDIT & EXCHANGES

Refund Method: Approved refunds will be credited directly to the original payment method used during checkout (Credit Card, PayPal, etc.).
Refund Timeline: After inspection approval, the refund is initiated within 3 to 5 business days. Depending on your financial institution or credit card issuer, it may take an additional 3 to 7 business days for the funds to reflect on your statement.
Exchanges & Store Credit: If an exchange or store credit is requested, your replacement item will be dispatched, or your digital store credit voucher will be generated within 2 business days following successful inspection.
Free Promotional Gifts: If your purchase included a free promotional gift and a full refund is requested, the promotional gift must also be returned in its original condition. If kept, the retail value of the gift will be deducted from the refund total.

9. STATUTORY CONSUMER RIGHTS

This policy does not limit or exclude any statutory consumer rights granted under applicable consumer protection legislation in your jurisdiction, including the Australian Consumer Law (ACL), the New Zealand Consumer Guarantees Act (CGA), and the EU/UK Consumer Rights Directives.